Careers at Quantech Software
We are growing! If you have what it takes to deliver first-class service and solutions to business organizations in our service areas, please check back here for current opportunities or e-mail your resume to firstname.lastname@example.org.
Manager of Customer Experience
You will be responsible for all customer interaction including software build, installation, training, and increasing usage. While a knowledge of F&I would be beneficial; team-fit, willingness to learn, attention to detail and the ability to communicate and solve problems will be more so.
Overseeing the “Experience” Department
You will take the lead in building strong relationships with our clients; the number one goal being to make Quantech a mission critical solution in each dealership we work with. You will be responsible for maintaining our current high levels of support while always looking for opportunities to streamline processes.
Experience & Skills
- 2 Years (minimum) customer support
- Must be organized and detail oriented
- Must have strong interpersonal and relationship building skills while being collaborative and team-oriented in nature
- Must have good verbal and written communication skills
- Should have experience using CRM systems (we use ACT for everything) and web-based training tools
- Sales or F&I experience at dealership, or similar banking experience
Job Duties (including but not limited to)
Manage and oversee all aspects of the customer experience including setup, activation and usage
Develop and promote training materials and best practices
Inform customers on new features
Liaison with other departments to ensure customer needs are met
Answer phones and perform other clerical duties (all staff answer phones)
Quantech works hard to be non-corporate and professional in how we do business and treat staff (EG. a live person always answers the phone, and staff don’t work on their birthday). We do our best to provide a non-stressful collaborative work environment that regards homelife and lifestyle as more important than work life.
We need someone who is passionate about helping customers; if that’s not you, please don’t respond. If you do think you are the person, tell us in writing; include relevant work experience and demonstrate you have what it takes to meets the job requirements. Don’t forget to tell us what set’s you apart.
Compensation and Benefits
This is a full time position offering competitive salary with bonuses, benefits, paid vacation, sick days, work flexibility and more.
How to apply:
Please send your resume and cover letter to: email@example.com
We thank all applicants for their interest in this position; however, only candidates selected for an interview will be contacted. Must be legally able to work in Canada.